Refund Policy
Digital goods and services. Please read before you pay.
What you are buying
XUANJI sells access to digital tools — readings, charts and analyses that are generated and delivered instantly — and, separately, services performed by a practitioner.
Because the product is delivered the moment you use it, and because digital access cannot be returned, all sales are final once the service has been used.
Before you subscribe
You get three complete readings free with your account. Use them. Test every tool — the hexagram cast, the BaZi chart, the name analysis, the tarot spread. That trial exists precisely so you know what you are paying for before any money changes hands.
We would far rather lose a sale than take money from someone who hasn't tried the product.
When we do refund
We will refund in full if:
- You were charged twice for the same period.
- You were charged after cancelling and the cancellation was confirmed by us.
- The service was unavailable for a continuous period of more than 72 hours during your paid term, and we could not fix it.
- The service was materially different from what is described on this site.
These are the four cases. They are honest failures on our side, and we cover them without argument.
When we do not refund
- You used the paid tools and simply did not like the answers.
- You forgot to cancel a renewal (you can cancel any time from your account, and access runs to the end of the paid period).
- You bought a practitioner service and the work has already been performed or delivered — the work is the product.
- You disagree with the interpretation of a reading. Divination is interpretive by nature; we stand behind the method, not behind a preferred outcome.
Subscriptions and cancellation
Subscriptions renew automatically. You can cancel at any time from your account page or from the receipt email, and you keep full access until the end of the period you have already paid for. Cancelling is not a refund — it stops the next charge.
How to reach us
Email [email protected] with your account email or the transaction hash of your USDT payment. We answer within one business day.
If you believe you have a case in the four situations above, say which one. We will check it and act.